This policy explains how We Move Junk handles personal information when you request a rubbish removal quote, call us, message us on WhatsApp or email us. Placeholder: confirm the registered business details and data controller contact before publishing.
Who we are
We Move Junk. Registered office: Suite 6, Admirals, London E14 9XL. Company number: placeholder — to be confirmed. Data protection enquiries: wemovejunk24@gmail.com.
What we collect
- Your name, phone number, email address and collection postcode.
- Details of the waste, preferred collection date and any message you send.
- Photographs of items you choose to upload or send us.
- Standard technical data such as device type, pages viewed and referring source.
Why we use it
- To prepare and send your quote and arrange a collection.
- To contact you about your enquiry by phone, email or WhatsApp.
- To keep records of jobs, waste transfers and payments.
- To measure website and advertising performance where you have consented.
Legal bases
We rely on legitimate interests to respond to your enquiry, contract performance to carry out agreed work, legal obligation for waste documentation and record keeping, and consent for analytics and advertising cookies and any marketing messages.
Sharing
We share data only with service providers who help us operate — for example website hosting, email, telephony and licensed waste disposal facilities — and with authorities where the law requires it. We do not sell personal data.
Retention
Enquiries that do not become jobs are kept for a limited period and then deleted. Records relating to completed work, waste transfers and accounting are kept for the periods required by UK law. Placeholder: confirm exact retention periods.
Your rights
You can ask for access to your data, correction, erasure, restriction, portability or object to processing, and withdraw consent at any time. Contact wemovejunk24@gmail.com. You can also complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
Cookies and similar technologies are explained in our Cookie Policy, including how to change your consent choices.